Sometimes, the link between a customer record in Gridcheck and its corresponding record in QBO can have mapping problems, resulting in the invoices not arriving to the QBO side. This can occur as a result of such things as a parent to child relationship changes on the Gridcheck side, or merger or changes to the QBO record on the QBO side. Frequently, the easiest resolution is for us to go in and “Neuralyze” the customer on the Gridcheck side, so it forgets it was ever married to a QBO record. That way the next time you send over an invoice, it will look for a matching name as if it was going over for the first time. You will want to make sure there is a matching name that exists, otherwise it will build a new customer record on the QBO side.
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