Gridcheck is transitioning from username-based logins to email-address-based logins. This page explains what is changing, and what actions you may need to take.
What Is Changing?
Historically, Gridcheck users signed in using a username only. Going forward, users will be able to sign in using their email address instead. Username logins will eventually be retired in favor of email address based logins.
As part of this transition:
- Your email address will become your login ID.
- You will receive a new temporary password to use with your email address.
- Your access to organizations and account information will remain unchanged.
Universal Login Users
Some service providers work with multiple organizations in Gridcheck using a single login. These accounts are commonly referred to as Universal Logins.
If you have a Universal Login, your email address will continue to be associated with all of your organizations.
After signing in, you will see one organization at a time. The organization name will appear at the top of the screen. To switch between organizations, use the drop-down menu in the upper-right corner of the page.
You may also select the pin icon next to an organization to make it your default organization when you sign in.
What Do I Need To Do?
- Watch for an email containing your temporary password.
- Sign in using your email address instead of your username.
- Change your password when prompted.
Frequently Asked Questions
As a service provider connected with multiple organizations, will I lose access to any of them?
No. Your existing access permissions will remain unchanged. If you currently have access to multiple organizations, you will continue to have access to those organizations after the transition.
Do I need to create a new account?
No. Your existing account is being updated. You do not need to create a new account.
Can I still switch between organizations?
Yes. Universal Login users can switch between organizations using the drop-down menu in the upper-right corner of the screen.
Can I choose which organization appears first when I sign in?
Yes. Use the pin icon next to an organization in the drop-down list to make that organization your default.
What if I don’t receive my temporary password?
Please check your spam or junk mail folder first. If you still cannot locate the email, contact the organization that schedules you through Gridcheck or reply to any Gridcheck login notification you received.
What if I have questions or need assistance?
Please contact the organization that schedules you through Gridcheck or reply to any Gridcheck login-related email you receive.
Additional Information
If you need assistance with your Gridcheck account, password, or login process, please contact the organization that invited you to use Gridcheck. They will be able to assist you or direct your request to the appropriate support personnel.