What to check
When a service provider reports they do not see a session on their Submit Invoice Tab when they login to app.gridcheck.com, check:
- Is the Service Provider’s record marked as Staff ? Check to see that on the Service Provider’s Data tab the check-box next to Staff is not checked. When a profile is marked as Staff the Service Provider will not have access to the Send Invoice tab with their login.
- What is the Service Type selected for that session? Does the interpreter have that Service Type selected in his/her profile and a rate set for that Service Type? Is that rate marked Enabled?
- Does the Service Provider have the General Rate Type set for that Service Type and is that rate enabled? Before the system can recognize a Weekend, Emergency, Legal rate for any service type, one must first establish that Service Type’s General Rate Type.
- In the Customer’s record on the Data tab, is Billing Exclude marked “Yes” or “No”? It must be marked “No” in order for the sessions to be available on the Service Provider’s Submit Invoice tab.
- Was the session cancelled? If so, what is the # of hours for the cancellation notice listed in the interpreter’s profile? Was the cancellation outside of that # of hours?
- Has the ending time of the session passed? The session will not show up on the Invoice tab until after the session’s ending time has passed.
- Is the CB of the session more than zero? There must be a number in the CB field of the session.
- Has the interpreter already billed for that session? You can check this by looking at the Session to see if Billed is listed next to the assigned Service Provider or check the Service Provider’s Files tab and look at previously submitted invoices that fall after the session date.
If all of the above check out then finally ask the interpreter to check that they have the date range selected that includes the date of the session in question.
If you have checked all of the above and there is still an issue, then contact support@gridcheck.com and ask for more assistance.